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General Warranty

General Warranty Issues – Check Here First!

All scales are precision instruments and should be treated so. But even with proper treatment, some scales can be defective through no fault of the user. In this case you should follow the procedures for your scale’s warranty. But in an effort to save everyone’s time, effort, energy and money please consider these simple fixes that could alleviate the problem you are having with your scale before starting the warranty process. These are our most common examples of basic warranty returns that would be denied… these should NOT be returned:

*SIMPLY NEEDS NEW BATTERY.
*BATTERIES IMPROPERLY INSERTED.
*SCALE NEEDS TO BE RE-CALIBRATED. Please take the time to calibrate your scale if you are having problems. 
*HAS BEEN DAMAGED OR ABUSED. Evidence of rough treatment and water damage are easily identified and not covered.
*CONTAMINATED WITH POTENTIALLY ILLEGAL SUBSTANCES.

 

CONCLUSION

If these solutions don’t fix your scale – start the warranty process. Most manufacturers offer replacements of defectives when proof of purchase and the scale are provided.
Happy weighing!